Stay Dream Hotel--Your another home in Tokyo

Important House Rules

Welcome to Tokyo.
Thank you for choosing Stay Dream Hotel. Please enjoy your stay in Tokyo.
If you have any questions about accommodation, daily life, or Tokyo sightseeing, feel free to contact us.
Create wonderful experiences and lovely memories during your stay.

We kindly request you to follow the important rules listed below:

1. No shoes allowed indoors
2. Entire facility is non-smoking (including balconies)
3. Check-in: 4:00 PM onwards
4. Check-out: by 10:00 AM
5. When going out, please close all windows and doors throughout the facility
6. Turn off electronic appliances such as air conditioning, TV, and lights when going out
7. When using the air conditioner, close the windows and doors of the room

House Rules (Full Text)

Stay Dream Hotel (hereinafter referred to as "the facility") has established the following house rules to ensure the safety and comfort of our guests. If these rules are not followed, we reserve the right to refuse accommodation or use of the facility. Please note that the facility will not be responsible for the loss of guests' property or safety that is not the responsibility of the facility. In the event of facility unavailability due to natural disasters, disasters, incidents, or equipment failures, we will refund the charges for the unusable days, but we will not compensate for other losses (such as transportation expenses).

1. Facility Usage

(1) No shoes allowed inside the facility, except on balconies. Please do not go outside wearing indoor slippers to maintain cleanliness.
(2) Evacuation can be done through the 1st-floor entrance and windows of 1st-floor rooms.
(3) Always lock the door when in the room or especially during sleep.
(4) The entire facility, including balconies, is non-smoking. Smoking inside the facility incurs a penalty of 50,000 yen.
※ If smoking is discovered inside the facility, a penalty of 50,000 yen will be charged.
(5) Accommodate only the number of guests reserved. Unauthorized guests, different numbers of guests, or stays are prohibited.
※ In case of exceeding the reserved number of guests, false reservations, or stays by unauthorized guests, a penalty of 15,000 yen per person per night may be charged.
(6) The facility's contracted amperage is a maximum of 60A. The maximum amperage for a single electrical outlet is 15A. Proper electrical usage is essential to avoid power outages.
Improper use of electricity may lead to power outages. Examples of improper electricity usage include using air conditioning with room or windows open, using electrical equipment that generates a large current on a single outlet, etc.
When excessive current is detected, the power will automatically cut off for 10 seconds. If the electricity usage is not improved, Tokyo Electric Power Company (TEPCO) will automatically cut off the power.
Details can be found on TEPCO's website: https://www.tepco.co.jp/pg/consignment/for-general/trouble
Please use electricity and water resources appropriately to avoid waste.
(7) Close all windows and doors throughout the facility before going out to prevent rain from entering in case of sudden weather changes.
(8) Do not use guest rooms for business purposes (exhibitions, offices, etc.) without permission.
(9) No loud parties are allowed, especially between 9 PM and 7 AM, out of consideration for neighbors.
(10) Pets are not allowed.
(11) Foreign travelers may be required to provide a copy of their passport in advance.
(12) Please use the furniture, appliances, and bedding in the facility carefully. In case of damage or soiling, please inform us promptly.
※ Damage or soiling of furniture, appliances, bedding, etc., will be charged as a penalty equal to the cost of a new item.
In case of intentional or negligent actions by the user, additional compensation for the period of closure until the facility is restored may also be charged.
※ Regardless of the reason, damage or soiling of furniture, bedding, etc., due to vomiting will incur a flat fee of 100,000 yen.
(13) Do not move the furniture, appliances, and equipment in the facility without permission, and do not renovate or modify the facility without permission.
Please do not take home the interior decorations and items deployed in the facility.
(14) Please separate facility waste into "combustible waste," "non-combustible waste," and "cans, bottles, plastic bottles" and put them in the trash bin in the 2nd-floor kitchen.
※ If the trash bin in the 2nd-floor kitchen is full, please move it to the outside trash bin.
※ As this is also part of experiencing local life, please throw out the trash on garbage collection days.
We have prepared a vacuum cleaner, floor cleaning sheets, etc., so please keep the interior clean.
(15) Face towels and bath towels are provided only in the initially provided quantity. If they become dirty, please wash them yourself, as additional or replacement towels cannot be provided.
The use of equipment such as towels and sheets must be approved by the host in advance.
(16) Please sit on the toilet and do not flush anything other than toilet paper down the toilet.
(17) Please note that long-term stays do not confer legal rights related to residence.
(18) When going out, please turn off the power to appliances such as air conditioning, TV, and lighting.
(19) Accommodations for minors only are not allowed without the consent of a guardian.
(20) In principle, check-in time is after 4 PM, and check-out time is by 10 AM. Please adhere to the schedule strictly.
Please follow these checkout steps.

2. Entrance Door Key

(1) Always lock the facility when going out during your stay.
(2) Do not disclose the entrance door key of the facility to anyone other than registered guests.
(3) Keep the entrance door key safe. Losing it incurs a high cost of over 100,000 yen.

3. Payment and Related Matters

(1) The facility only accepts Japanese Yen in cash. Please use credit cards for reservations through Airbnb or other OTA sites.
(2) Additional charges and penalties will be invoiced in cash.
(3) Please make the payment by the checkout date.

4. Anti-Social Forces, Concerns about Violating Public Order and Morality

If a facility user is deemed to fall under any of the following, we will promptly refuse usage and ask for immediate departure. Note that if such facts are discovered after booking or during usage, we will refuse usage at that time.

(1) In the event of being identified as a member of an organized crime group, a person related to an organized crime group, or any other anti-social forces.
(2) In case of violence, threats, extortion, unduly demanding and similar acts are recognized.
(3) Individuals who have been notified of usage refusal by the facility in the past.
(4) In cases of engaging in acts that disrupt morals, such as gambling, or causing inconvenience to neighbors.
(5) In situations where there is a risk of endangering oneself or causing feelings of danger, fear, or anxiety to the neighborhood due to mental exhaustion, drugs, alcohol-induced loss of self-control, etc.
(6) If there are acts such as loud singing, shouting, or disruptive behavior inside or near the facility that causes disgust or inconvenience to others.
(7) In the case of acts similar to the above.

5. Prohibited Items and Actions

If the following prohibited actions are discovered, we will promptly refuse usage, and you will be asked to leave the facility. A penalty of over 300,000 yen will be charged.

(1) Prohibited Items to Bring In
・ Animals, birds, and other pets
・ Gunpowder, volatile oils, and other inflammable or explosive items
・ Items emitting foul odors
・ Items prohibited from possession by law or regulations
(2) Prohibited Actions
・ Distribution of advertisements, promotional materials, selling items, and solicitation without permission from the facility
・ Taking photos, videos, or conducting any business-related activities without permission from the facility
・ Smoking outside designated smoking areas within the facility and its nearby surroundings

6. Changes to House Rules

(1) The facility may, at its discretion, change these rules.
(2) In the event of changes to these rules, the facility will publish the changes, including the content of the new rules and their effective date, on the facility's website at least one week before the effective date.
(3) If a guest uses the services of the facility based on these rules after the effective date of the changed rules, it will be deemed that the guest has agreed to the changes in these rules.
(4) The interpretation and effectiveness of these rules shall be in accordance with Japanese law.

Established on May 1, 2023

Cancellation Policy

(1) The cancellation policy of the facility is free until 7 days before check-in. Cancellation fees are 50% for 5 days before, 80% for 2 days before, and 100% on the day of check-in.
(2) For Airbnb, free cancellation is until 4:00 PM, 5 days before. Afterward, a 50% refund (excluding the first night and service fee) will be provided.
(3) Cancellation policies for other booking sites are as listed on those sites.
(4) In the case of long-term stays, charges are billed in advance, and there is no refund for mid-term cancellations.
(5) Booking directly through this website allows you to enjoy price discounts, accept reservation changes, but does not accept refunds.

Cancellation fees vary by OTA site, so please follow the cancellation policy of the OTA site you booked with.